Superlife® Support
Please review the Frequently Asked Questions list below
before submitting your question or support request by going to
the "Contact Us" page.
Frequently Asked Questions
Licensing/ Ordering
Registration Codes
Install/ Uninstall
Support for Multi Users or Teams
Saving Files
Macintosh or Linux Versions of Superlife?
Printing
Data Backups
Licensing/
Ordering FAQ
Q: Who is Superlife®
suitable for?
Superlife planning program will help anyone who
seriously wants to change their life or are going through a
major transition in their life but are stressed and feeling out
of control. This includes young people trying to decide what
career to follow, people in their thirties who want to get
serious about their future life, people going through a
mid-life crisis, people who hate their job/ career/
relationships/ general life situation, people who are thinking
about their retirement years.
And people who know deep in their guts that they have been
under-achieving for many years and that their old life is
over and have the capacity and passion to contribute a lot
more to making the world a better place and have decided to get
on with living their truth and not dying with massive regrets
about what could have been.
Q: Can I buy the program if I live
outside Australia?
If you have a credit card you can pay for
the Superlife® program from anywhere in the
world.
Q: I have a desktop and a laptop - how
many licenses do I need to buy?
The Superlife software program is sold for use on a
single machine, so you need to decide which computer you are
going to install it on. Please note that if you
buy Superlife through your work, it is your company (not
you) that owns the license. If you move to another job, you
would have to buy a license of your own.
Q: What currency is the price quoted
on your website for Superlife and is there a
guarantee®?
All prices are in US dollars. For Australian customers,
a GST of 10% will be added to the price quoted. We give a full
30 day money-back guarantee.
Q: How do I transfer my copy
of Superlife® to my new PC?
Please email support@superlife.net.au
with details of the purchase details (name and date of purchase
and email address) and we will sort it out from there.
Q: Do you offer multi-user licenses of
Superlife®?
Multiple-user licenses are exactly the same as if you had
purchased multiple single-user licenses individually, but have
the additional benefit of volume discounts.
Superlife® is a personal planning program
and is not groupware or multi-user capable.
Q: Is there a CD version or is it only
available via electronic download?
Superlife® is only available via electronic
download.
Q: Are upgrades free or do I have to
pay for them?
Superlife minor and bug-fix updates are free to
registered users of the same major release version. For
example, Superlife 1.x users are entitled to free updates
to all 1.x releases.
Q: How long will it take me to
produce my Superlife® plan?
It will take you 12 to 14 hours to do your first
Superlife plan and we recommend that you take about 2
weeks to complete it, working 1 hour per day. Subsequent plans
will take you much less time to do.
Q: What Windows applications are
suitable for Superlife®?
Windows 2000 SP4 (but you need to download and install
Windows Installer 3 if you have not already got this on your
computer), Windows XP and Vista.
Registration Codes
FAQ
Q: What is a registration code and
where do I get it?
The registration code unlocks the Superlife program and
allows only the purchaser to use the software on their own
computer. Once we receive your email that provides us with your
machine code and your registration name you should receive your
registration code within a few hours or even less depending on
time differences.
Q: Why haven't I received my
registration code?
If you haven't received your registration code within 1-2
business days, please check your SPAM/ bulk folder. In some
cases our email with your registration details may be blocked
or dropped by your ISP before it reaches you.
If you still can't find your registration code, please email
us again at register@superlife.net.au and
include as much information as possible about your order
including your order number, name, email address and any other
information that could help us locate your order.
Q: I lost my registration code, how
do I get it back?
If you lost or can't find your registration code, please
email us at register@superlife.net.au and
provide us with as much information as possible so we can
locate your oder.
Q: How do I enter my registration
code into Superlife®?
In your email client:
1) Highlight/ select all the text
in the email we sent you containing your registration key
(version 1.0)
2 Copy it to your clipboard (Ctrl
+ C)
In your Superlife® program
registration page:
3) Paste the registration key
information into the registration key field and click the
Register button.
4) Make sure that both the user
name and registration key in the appropriate boxes match the
values from the email message.
Install/
Uninstall FAQ
Q: How do I install
Superlife®?
Superlife uses an installer package from InstallShield
to simplify the process. All you need to do is to run the
installer and follow the on-screen instructions.
Q: How do I uninstall
Superlife®?
If you want to uninstall Superlife, you can do so from the
"Add/ Remove Programs" in the control panel. Simply open the
control panel, choose "Add/Remove Programs", find the entry for
Superlife, and click on the "Remove" button.
Support for
Multi Users or Teams FAQ
Q: Does Superlife® support
multiple users or groups?
Currently Superlife is a personal planning program and
it does not support multiple simultaneous users sharing access
to the same data file.
Saving
Files FAQ
Q: Do I need to save my changes to a
file?
Yes, the first time you enter data into the program and
attempt to leave that section of the program, you will be asked
if you would like to save your changes. If you click 'yes' then
you will be asked to select a name and location for your data
file
Q: Is there an auto-save, or do I
always need to save manually?
No, the current version of Superlife does NOT have an
auto-save feature. However, you can click 'File' and 'Save' at
any time and if you attempt to leave each question/ answer
section, you will be asked if you would like to save your
changes.
Q: My last life plan file does not
open automatically when I launch Superlife®, what
do I do now?
When you open the Superlife program you will always be
presented with the main menu screen. To locate your previous
Superlife plan, simply click on the "Previous Superlife
Plans" button, review the list of files, and then click on the
file that you were previously working on, and then click "OK"
to continue.
Macintosh
or Linux Versions of Superlife®
FAQ
Q: Are there Mac or Linux versions
available?
Superlife is a Windows application. We currently do not
have any future plans for developing Mac or Linux versions of
Superlife.
Printing
FAQ
Q: How can I print
my Superlife® Plans, or Personal Action
Plans?
The PRINT option under the FILE menu will allow you to print
the plan document currently active. You can also simply select
the print button on the toolbar.
To print your action plans, click "Print This Action Plan"
text at the top of the relevant action plan template.
Q: How can I change the font size/
colour of the printouts?
The FONT SIZE option in the main plan window just under the
'Insert Sample Text' option allows you to change the font size
and/ or colour.
Q: Can I export
the Superlife® plans to a word
processor?
Yes. The EXPORT option can be accessed in
"Your Superlife Plan" section of the program. This will
allow you to save the file you are working on as a *.RTF file.
This file can be imported into your word processor. This option
is not to be confused with the SAVE and SAVE AS option under
the FILE menu which allows you to save your documents in
the Superlife program format.
Note: An *.RTF file can only be opened into your word
processor if your word processor accepts this format.
Data
Backups FAQ
Q: How do I backup my data so I don't
lose it?
It is important to back up your important data files
regularly to avoid losing it in case of a problem.
To safeguard your data in case of computer problems you need
a comprehensive back-up strategy including:
1) Backing up your data files and
moving it off your computer hard drive to a different media
(disk, other hard drive, flash drive etc.). The test should be
- if your hard drive crashes, do you have a relatively recent
copy of your data file in some other media?
2) Move important data to a
different location - if your PC and backup media are damaged in
a house fire, flood or other disaster, do you have backups in
some other location?
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